Last Updated: 2025/02/22

At Casa Allay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a reservation, or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1. Personal Information: Name, email address, phone number, postal address, payment details, and identification documents (e.g., passport or ID) for booking purposes.
2. Booking Information: Check-in/check-out dates, room preferences, special requests, and guest details.
3. Technical Information: IP address, browser type, device information, and browsing behavior on our website.
4. Communication Data: Records of your interactions with us, including emails, phone calls, and chat messages.

2. How We Use Your Information

We use your information for the following purposes:

1. To process and manage your reservations and payments.
2. To communicate with you about your bookings, inquiries, or requests.
3. To personalize your experience and improve our services.
4. To send you promotional offers, newsletters, and updates (only with your consent).
5. To comply with legal obligations and protect our rights.

3. Sharing Your Information

We may share your information with:

1. Service Providers: Third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., booking platforms, payment gateways).
2. Legal Authorities: When required by law or to protect our rights, safety, or property.
3. Business Partners: With your consent, we may share information with trusted partners for promotional purposes.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data.

5. Your Rights

You have the right to:

1. Access, update, or correct your personal information.
2. Withdraw consent for marketing communications.
3. Request the deletion of your data (subject to legal obligations).
4. Object to the processing of your information in certain circumstances.

To exercise these rights, please contact us at info@casaallay.com

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@casaallay.com
• Phone: +91 484 487 4487
• Address: CASA ALLAY, Thozhuthingal Lane, Anchumana Road, Mamangalam, Edappally, Cochin, Kerala 682024

Thank you for trusting Casa Allay with your personal information. We are dedicated to ensuring your privacy and providing you with a safe and enjoyable experience.